Connection Note:
Calling It In
30 October 2018

ΒΆ As a favor to Kathleen, I went down to Duane Reade to fetch a clutch of refills for her. While I was there, I switched her phone number, so that now she’ll receive texts on her smartphone. She has been connecting with Duane Reade via the landline, which not only isn’t a landline anymore but doesn’t do texting. Also, I had to call in all her refill requests.

Kathleen has a beautiful, clear, and low-pitched voice, but she has trouble making herself understood to the drugstore’s robots, especially when reading in long prescription numbers. Part of the problem, if you ask me, is that she sounds somewhat fearful and annoyed, as who wouldn’t, in the face of constant rejection (“I’m sorry, I didn’t get that.”). Several months ago, I offered to take over, and things have been going smoothly. I would put on my peppy, radio-trained, “You have just won a prize!” voice, and the lady robot at the other end always understood me. But even though I had silly fun overdoing the confidence of my inputs, Kathleen minded having to ask me.

So we’ll see how the texting goes.

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